Privacy Policy

Epoch Paws collects only the information needed to provide safe, reliable pet‑care services. We never sell your data. We use secure, modern tools to store information and limit access to essential personnel only.

  • Overview

    1. Epoch Paws is a pet‑sitting service based in Midlothian, Virginia. To deliver safe, personalized care and smooth communication, we collect a minimal amount of personal and pet‑related information. We do not sell, rent, or trade personal data

    2. This policy explains what we collect, how we use it, and how we protect it

  • Information We Collect

    1. We collect information in three ways:

      1. Information you provide directly:

        1. Name

        2. Email address

        3. Phone number

        4. Service requests and scheduling details

        5. Pet information (name, routines, medical needs, behavior notes)

        6. Emergency contact information

      2. Information collected automatically:

        1. Basic website analytics (page views, device type, general location)

        2. Cookies used by Squarespace or Google Analytics to support site performance

      3. Information from communication tools:

        1. Emails, messages, and forms submitted through our website

        2. Call logs or voicemail if you contact our business line

  • How We Use Your Information

    1. We use your information to:

      1. Respond to inquiries and schedule services

      2. Provide safe, personalized pet care

      3. Maintain accurate records for insurance and service documentation

      4. Improve website performance and user experience

      5. Communicate important updates, confirmations, or policy changes

    2. We do not use your information for advertising outside Epoch Paws, and we do not sell or share data with third‑party marketers.

  • How We Store and Protect Information

    • Email and document storage

    • Website hosting and form submissions

    • Payment processing

  • Access is limited to the owner/operator of Epoch Paws

  • We use industry‑standard security practices, including encrypted platforms where available

  • We retain information only as long as necessary for service delivery, recordkeeping, or legal requirements. Service records may be retained as required for insurance, legal, or operational purposes

  • Third‑Party Services

    1. Epoch Paws uses third‑party tools that may process limited data on our behalf:

      1. Website hosting

      2. Analytics

      3. Payment processors

      4. Email and document storage

    2. These providers maintain their own privacy policies and security practices

  • Your Rights (Virginia VCDPA)

    1. If you live in Virginia, you have the right to:

      1. Access the personal data we hold about you

      2. Request corrections

      3. Request deletion

      4. Opt out of data processing not essential to service delivery

    2. To make a request, email privacy@epochpaws.com.

  • Children’s Privacy

    1. Epoch Paws does not knowingly collect information from children under 13. All inquiries must be submitted by adults. We comply with the Children’s Online Privacy Protection Act (COPPA)

  • Updates to This Policy

    1. We may update this policy as our services or tools evolve. The “Effective Date” will always reflect the most recent version.

  • Out‑of‑State Privacy Compliance

  • Epoch Paws provides select services to clients across the United States. We honor all applicable consumer privacy laws, including those in California, Colorado, Connecticut, Utah, Oregon, Texas, Montana, and Delaware

  • Clients in these states may exercise their privacy rights by contacting us via email or phone