Privacy Policy

  • Overview

    1. Epoch Paws is a pet‑sitting service based in Midlothian, Virginia. We collect only the information necessary to provide safe, reliable care and smooth communication. We do not sell, rent, or trade personal data.

    2. This policy explains what we collect, why we collect it, and how we protect it.

  • Information We Collect

    1. We collect information in three ways:

      1. Information you provide directly:

        1. Name

        2. Email address

        3. Phone number

        4. Service requests and scheduling details

        5. Pet information (name, routines, medical needs, behavior notes)

        6. Emergency contact information

      2. Information collected automatically:

        1. Basic website analytics (page views, device type, general location)

        2. Cookies used by Squarespace or Google Analytics for site performance

      3. Information from communication tools:

        1. Emails, messages, and forms submitted through our website

        2. Call logs or voicemail if you contact our business line

  • How We Use Your Information

    1. We use your information to:

      1. Respond to inquiries and schedule services

      2. Provide safe, personalized pet care

      3. Maintain accurate records for insurance and service documentation

      4. Improve website performance and user experience

      5. Communicate important updates, confirmations, or policy changes

    2. We do not use your information for advertising outside Epoch Paws, and we do not sell or share data with third‑party marketers.

  • How We Store and Protect Information

    1. We use secure, reputable platforms such as:

      1. SaaS and cloud storage for email and internal documentation

      2. Website hosting and form submissions

      3. Payment processors for secure transactions

    2. Access is limited to the owner/operator of Epoch Paws.

    3. We retain information only as long as necessary for service, recordkeeping, or legal requirements.

  • Third‑Party Services

    1. Epoch Paws uses third‑party tools that may process limited data on our behalf:

      1. Website hosting

      2. Analytics

      3. Payment processors

      4. Email and document storage

    2. These providers have their own privacy policies and security practices.

  • Your Rights (Virginia VCDPA)

    1. If you live in Virginia, you have the right to:

      1. Access the personal data we hold about you

      2. Request corrections

      3. Request deletion

      4. Opt out of data processing not essential to service delivery

    2. To make a request, email hello@epochpaws.com.

  • Children’s Privacy

    1. Epoch Paws does not knowingly collect information from children under 13. All inquiries must be submitted by adults.

  • Updates to This Policy

    1. We may update this policy as our services or tools evolve. The “Effective Date” will always reflect the most recent version.